The Transcend Difference
Exceeding the expected.
Why it’s better at Transcend. So, how do we do it? Well, for starters, we’re committed to exceeding the expectations of our customers. In this business, we have to be. Our customers required consistently fast turnaround times, accurate reporting, and a flexible solutions partner. But what completes this picture is our total dedication to customer service. It’s no exaggeration to say that our entire company – from the configuration of our account teams to the accessibility of our senior staff- is organized around exceeding our customer’s expectations.
The industry approved.
Today, Transcend is a public company serving more than 320+ hospitals and health systems, with a workforce of 1,950+ domestic medical language specialists (MLSs), is recognized as a solid, stable leader in the industry. Most importantly, our customers recognize Transcend as a leader. With a 98% Customer Retention rate and consistently ranking among the very top companies with KLAS, Transcend’s combination of high-quality, excellent turnaround times, and exceptional customer service, makes Transcend the best choice for clinical documentation.
Our customers have helped to build our reputation:
- Largest Customer Referral Base in the Industry
- Transcend has maintained one of the highest averages in the industry among all MTSOs that have participated in KLAS since its inception
- Transcend Customer Retention Rate of more than 98% is unheard of in an industry that averages double-digit customer turnover rates.
