Customer Support Services
Transcend provides two levels of support personnel—national
and local—and a host of service features, such as transcription
tracking through our BeyondTXT
Web Console and detailed management reports that help you
understand your institution’s usage rates, accuracy, turnaround
and pricing. And how do we know we are serving your needs? We
survey our customers monthly to assess our performance and how
we can improve it.
National support:
Our quality assurance function is coordinated out of our national
data center to ensure uniformly high quality for all accounts.
Local account management:
Account managers hold overall responsibility for each client’s
satisfaction, and are authorized to escalate and resolve problems.
Many of our account management personnel work close to those
they support, allowing more personal and local contact.
Detailed management
reports: Using Transcend’s online report subscription
service, customers can manage the delivery and frequency of
dictation/transcription reports, such as Daily Job Activity,
TAT Analysis and detailed reconciliation reports. Other reports
include:
